I just placed an order, when will it ship?
We try our best to ship item as fast as we can. Please allow 24-48 hours for your order to ship out, average shipping times on domestic orders are 3-5 days; internationally 21-45 days..
Tracking numbers will be updated 24-48 hours after your order has been SHIPPED. If you don't have a tracking number after 3 business please contact us.

I am not in love with my products, can they be returned?
Due to the nature of the products they cannot be returned for a refund.

What if there is an issue with my product?
We offer a replacement or full refund, if the product is defective or damaged. You must notify us of the defect or damage by email at support@kashepure.com within 14 days. We will reply to your email with instructions on how to receive your refund. Please include your name and order number in your email.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent we will not be able to give a refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong send us an email to support@kashepure.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide. The average domestic shipping time is 3-5 business days; international shipping time may take up to 21-45 days.

I have a question that wasn't answered, can you please help?
Absolutely! Please contact us and we will be happy to assist you in any way we can.